Overview
I build chatbots that are grounded in your actual documentation, pricing, and policies — so they answer accurately instead of improvising. Each bot is wired into the tools you already use, so a good conversation turns into a CRM record or a booked call rather than a dead end.
What's included
- Retrieval-based answers from approved company knowledge
- Lead qualification flows with structured data capture
- Consultation and appointment booking inside the chat
- Escalation to live chat, email, or a ticketing system
- CRM and automation platform integrations
- Conversation logs and basic analytics
Why work with me on this
Grounded, not generic
Answers come from your content, with guardrails that keep the bot on topic.
Connected to your stack
Leads and conversations land in the CRM and tools your team already works in.
Designed to convert
Flows are built around qualifying and booking, not just answering questions.
Tools & tech I use for this
How an engagement works
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01
Discovery
Review the questions your team answers most and where leads currently drop off.
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02
Knowledge & flow design
Assemble the approved knowledge base and map qualification and escalation paths.
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03
Build & integrate
Build the bot, connect the CRM and booking tools, and embed it on your site or platform.
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04
Test
Run real customer questions and edge cases through it before launch.
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05
Launch & refine
Go live, review transcripts, and tune answers based on real conversations.
Frequently asked questions
It is built to answer only from approved knowledge and to say when it does not know, escalating to a human instead of guessing.
Yes. The same bot can be deployed to web, WhatsApp, or support tools like Freshchat depending on where your customers are.
The knowledge base is separate from the bot logic, so updating an answer is as simple as editing the source content.
Want a chatbot that actually qualifies leads?
Tell me what your customers ask most often and we'll scope a bot that handles it.