Overview
I design and build production voice agents end to end — call flow, prompt design, live integrations, and the guardrails that keep a real phone conversation on track. This isn't a generic bot bolted onto a script; it's built around how the business actually handles calls today.
What's included
- Inbound call answering, routing, and FAQ handling
- Outbound calling for follow-up, reminders, and lead qualification
- Natural, low-latency conversation design tuned to the business's tone
- Live calendar booking and rescheduling during the call
- CRM logging and handoff to a human when a call needs one
- Call recordings, transcripts, and basic reporting
Why work with me on this
Built and shipped, not theoretical
Hands-on experience taking voice agents from prototype to handling real inbound call volume.
Fluent across the stack
Comfortable in Vapi, Retell AI, and Twilio, plus the LLM and backend side that makes a call flow reliable.
Tied to a business result
Every call flow is designed around a measurable outcome — fewer missed calls, faster response, more booked appointments.
Tools & tech I use for this
How an engagement works
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01
Discovery call
Walk through current call handling, common questions, and where calls are being missed or mishandled.
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02
Call flow design
Map out the conversation paths, escalation points, and what a successful call looks like.
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03
Build & integrate
Build the agent and connect it to the calendar, CRM, and phone number.
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04
Test with real scenarios
Run through edge cases and awkward callers before it ever answers a real one.
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05
Launch & monitor
Go live, review early call transcripts, and tune the agent based on how people actually talk to it.
Frequently asked questions
Modern voice models handle natural pacing, interruptions, and follow-up questions well. The bigger factor is call flow design — a well-designed agent feels far more natural than a technically fancier one with a poor script.
Yes. Escalation rules are built in from the start, so a call transfers to a teammate whenever it hits a case the agent shouldn't handle alone.
In most cases, yes — the agent connects to an existing number and logs activity straight into the CRM already in use, rather than requiring a switch.
Want this built for your business?
Tell me about your current call volume and where things are falling through, and we'll figure out the right setup.